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Lost E-mails and Feedback

Posted by Neil Paine on May 6, 2010

One of the things we pride ourselves on at Sports-Reference is that we respond to every e-mail and comment that users send us. Doug and co. have done that for PFR since the site launched in December of 2000, and I do that now in my capacity as User Affairs Coordinator. Unfortunately, we just discovered that our technology has been letting us down for the past few months. When investigating a separate feedback problem at Baseball-Reference, Sean discovered another 150 or so messages stuck in our spam filter, many of which were related to Pro-Football-Reference. Those were just from the past month, so it appears we've been losing a lot of legitimate messages to our spam filter for at least five or six months. We believe we have fixed the problem going forward, but if there is something you sent us that we did not respond to, please accept our apologies and resubmit it here: https://sr.fogbugz.com/

This entry was posted on Thursday, May 6th, 2010 at 11:37 am and is filed under Announcements. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.